Returns & Exchanges
We allow returns for defective products. We allow exchanges for products that do not fit or that maybe just wasn't quite what you were looking for. Our exchange and return policy is as follows: Contact us within 10 days of delivery of your product to inform us of your desire to exchange or return.
Allow 1-2 days for order processing. If products are in stock, it will ship the next day. If products are not in stock, we will send an email with an update on the timeline for receiving stock on the item purchased.
Custom Orders: If products are custom orders such as earring painting or other jewelry customizations, it's typically 2-3 days processing. We know how frustrating it is to have to wait on products, therefore, we try our best to keep things stocked. In instances where we fall short, we send a free accessory as our way of saying "thank you so much for being patient". ;-)
Warranty: We stand by the quality of our products. If any product has physical defects when delivered, we will replace them at no extra charge to you. Simply send us a photo or video of the product and we will process your issue by first, shipping out a replacement (if in stock). If not in stock, we will offer you an opportunity to exchange for a different product. If no product is desired, we will refund your money for that product.
Have a Question?
Questions: We LOVE when you contact us for questions. We are estatic to answer any questions about fit, color, prints, shipping, customizations and more. Simply contact us by email, Instagram messenger or Facebook messenger and we'll respond the same day...often within minutes!
Monitor Your Emails
In order to guarantee prompt retrieval of your packages, ensure that Emorie Jordon emails are not going to your spam folder. Add us as a contact if you wish to receive an email once your package is placed at your door or in your mailbox.
Every order will receive the following 3 emails from us:
1. Order Received email 2. Order Shipped email. 3. Order Delivered email. Please be sure to watch for your Order delivered email! In the rare event that a package is misdelivered or cannot be delivered for any reason, we MUST know that you have NOT received the package within the same week. The longer you wait to report it, the less likely we will be able to work with the shipping carrier to get the package to you. Please Note: If you do not report the package missing within 3 days of receiving the "Order Delivered" email, you assume the responsiblity for the package and must work with the postal service to resolve.
Emorie Jordon Showroon
Quartz Hill, CA
Email us for return information